Area Sales Manager

Responsibilities

• Identify and enthusiastically create new contacts and develop sales leads through phone solicitation/prospecting, sales calls, trade shows, etc.
• Respond to sales inquiries and contact potential clients to build and nurture lasting business relationships.
• Understand the overall market – competitors’ strengths and weaknesses, economic trends, supply, and demand, etc. and strategically sell against our competition.
• Understand fully the hotel amenities, venues, and options and provide recommendations to create authentic experiences for our groups.
• Anticipate our guests' needs and respond promptly.
• Create, execute, and support the operational aspects of business booked (e.g., generating proposals, writing contracts, and customer correspondence).
• Produce quotes and written confirmation to all clients.
• Maintain timely and accurate recording of activity to include appointments, calls made, and business leads.
• Foster positive and productive relationships with all team members of Lake Nona Hotels.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and all other departments.
• Utilize the freedom to go beyond to take initiative to resolve guest opportunities and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel comfortable, at home, and valued.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are met.
• Promptly answer telephones and enthusiastically greet our guests with your personal spirit, however busy and whatever time of day.
• Attend all meetings as assigned by sales leadership.
• Conduct enthusiastic property site tours showcasing the features of each of your hotels paired with the benefits tailored to the customers individual wants and needs.

Qualifications

• Minimum two years of previous hotel operations or sales experience required.
• Maintain a professional and positive demeanor.
• Proficient working knowledge of computers in a windows environment.
• Ability to learn and master TripleSeat (CRM) and Fosse (PMS) and all other applications and systems as assigned.
• Proven accuracy and attention to detail.
• Ability to manage workload efficiently, prioritizing tasks effectively to adhere to deadlines as determined by customers, sales team, and leadership.
• Demonstrate excellent oral and written communication skills.
• Proven sales and customer service skills.
• Must be able to function as part of a team.
• Capable of setting priorities when multiple demands exist.
• Ability to work collaboratively with various teams across multiple properties.
• Flexibility.