Area Reservations Agent

About the role

As the Reservations Agent for The White Barn Inn, Mayflower Inn & Spa, Wildflower Farms & The Vanderbilt, you will be responsible for creating a genuine, informative, and personalized guest resort reservations experience. You will be the orchestrator of reservations for multiple properties, ensuring that each reservation reflects the pinnacle of luxury unique to each property.

Responsibilities

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information and adding information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information.
• Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resorts and other information including:
• All resort facilities/services offered and hours of operation
• All accommodations, layout, décor, attributes and locations
• All studio rates, special packages and promotions
• All spa treatments and offerings, their benefits and costs
• Daily stats, including availability
• Entertainment/special events scheduled on property and in the area
• Directions to the resort from airports and other major landmarks
• General info, descriptions and directions for local services, restaurants, wineries and points of interest
• Aiding and ensuring effective guest challenge resolution by working closely with fellow guest service team members and other departments to resolve any challenges; ensuring follow-through and exceeding guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings.

Requirements

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner, and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of hotel operations and procedures.

Skills

• Excellent customer service skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Accommodations near work.

Pay

• $20 - $25 per hour based on experience.

Schedule

• Variable schedule to accommodate the needs of the hotel and its guests.

Minor Metadata

Employer: WBI Operations LLC
Equal Opportunity Employer: Yes
M/F/D/V: Yes