Area Manager-Urgent Care

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the Pacific Northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the healthcare experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.

About the Role

We are looking for an Area Manager to join our Indigo Urgent Care team and oversee our clinic locations in the Central Region, including Federal Way and Kent. You will also have a home base in Renton, where the Indigo Urgent Care training facility is located. This leadership role offers the opportunity to guide high-performing teams while fostering strong camaraderie with fellow Area Managers—a supportive network for collaboration and shared success. Enjoy continuous growth through ongoing learning, development, and peer-to-peer engagement, all while making a meaningful impact on patient care.

The Area Manager for Retail Health is a lead administrative position responsible for the oversight and management of daily operations for multiple affiliated Retail Health and ancillary service locations that are geographically dispersed in the region. The Area Manager engages in and coaches the team to achieve the Retail Health vision of transforming health care through delivering an exceptional experience to its customers and team members. The Area Manager travels to the various clinics on a regular basis and is available during business hours (including nights, weekends, holidays, and on-call rotation).

In this role, you will maintain broad ownership of all administrative functions, including operations, marketing, finance, human resource management, medical and business information systems, and ancillary planning and development. You will also maintain the highest quality clinical and service experience for every customer and team member at all assigned sites.

Responsibilities

• Oversee and manage daily operations for multiple geographically dispersed Retail Health and ancillary service locations.
• Engage in and coach teams to achieve the Retail Health vision of transforming healthcare through exceptional customer and team member experiences.
• Maintain broad ownership of administrative functions, including operations, marketing, finance, HR management, medical and business information systems, and ancillary planning.
• Ensure the highest quality clinical and service experience for customers and team members at all assigned sites.
• Travel regularly to various clinics and be available during business hours, including nights, weekends, holidays, and on-call rotation.

Requirements

• Bachelor’s degree or 4 years of experience in lieu of degree.
• Master’s degree preferred.
• Three (3) years of experience in a professional or technical role (urgent care or healthcare field preferred).
• Three (3) years of experience in a supervisory or lead capacity.
• Consideration may be given to internal candidates not meeting the minimum qualifications.

Benefits

• Flexible schedule: Balance work with personal passions outside of your career.
• Team-based care model: Collaborate with a team dedicated to excellence for both customers and colleagues.
• No patient panels.
• Modern clinic environment: Technology-enabled clinics designed for today’s clinicians and staff.
• Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, and tuition assistance.
• Comprehensive benefits package, including medical, dental, retirement benefits, and paid time off.

Pay

The pay scale for this position is $94,889.60 - $136,572.80 USD. Pay is influenced by factors specific to applicants, including skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will reflect the appropriate step on the pay scale based on the applicant’s years of experience.