Area Manager, Primary and Urgent Care Clinics

About the role

The Area Manager provides operational leadership and oversight for Primary Care and Urgent Care, which may include Integrative Medicine clinics across a designated geographic area. This role ensures high-quality, patient-centered care is delivered consistently across all locations while achieving operational goals related to quality, access, patient experience, provider productivity, and financial performance.

Responsibilities

• Ensures high-quality, patient-centered care is delivered consistently across all locations.
• Achieves operational goals related to quality, access, patient experience, provider productivity, and financial performance.
• Promotes alignment of clinical and operational priorities with the Primary Care Medical Director and Urgent Care Medical Director.
• Drives organizational performance through frontline leader development, daily management systems, and strong collaboration with shared services.
• Enhances operational efficiencies, drives financial performance, ensures regulatory compliance, and improves patient experience.

Requirements

• Minimum 5 years of progressive leadership in an ambulatory care, urgent care, or primary care setting, and leadership experience required with at least 3 years in this discipline.
• Demonstrated expertise in operations management, financial oversight, and human resource leadership.
• Strong evidence in building collaborative working relationships with physicians, providers, colleagues, and staff.
• Proven success in leading cross-functional teams and improving clinic efficiency, provider engagement, and patient outcomes.
• Takes initiative, excellent follow-through, results-oriented, and can work independently and collaboratively.
• Understanding of ambulatory care standards, compliance requirements, and key drivers of patient experience.
• Excellent oral and written communication, as well as presentation skills.
• Experience with dyad leadership models and collaborative leadership style.
• Demonstrated effective project management skills.
• Must possess a strong degree of organizational skills and demonstrated ability to deal with job-related stress, set priorities, coordinate multiple projects, and have a successful record of meeting deadlines.
• Must possess a willingness to provide on-site practice oversight, as needed.
• Microsoft Outlook, Word, and Excel skills required.
• Excellent interpersonal, judgment, and problem-solving skills.

Qualifications

• Education: Bachelor’s degree in healthcare administration, Business, Nursing, or related field required; Master’s preferred.

Skills

• Demonstrated expertise in operations management, financial oversight, and human resource leadership.
• Strong evidence in building collaborative working relationships with physicians, providers, colleagues, and staff.
• Proven success in leading cross-functional teams and improving clinic efficiency, provider engagement, and patient outcomes.
• Takes initiative, excellent follow-through, results-oriented, and can work independently and collaboratively.
• Understanding of ambulatory care standards, compliance requirements, and key drivers of patient experience.
• Excellent oral and written communication, as well as presentation skills.
• Experience with dyad leadership models and collaborative leadership style.
• Demonstrated effective project management skills.
• Must possess a strong degree of organizational skills and demonstrated ability to deal with job-related stress, set priorities, coordinate multiple projects, and have a successful record of meeting deadlines.
• Must possess a willingness to provide on-site practice oversight, as needed.
• Microsoft Outlook, Word, and Excel skills required.
• Excellent interpersonal, judgment, and problem-solving skills.

Benefits

• Comprehensive benefits package based on established eligibility requirements.
• Medical, dental, and vision insurance.
• Lifetime life, disability, and long-term care coverage.
• Paid time off including vacation, sick leave, holidays, and bereavement.
• A 403(b) retirement plan with employer match.
• Education reimbursement for eligible roles.
• Professional development and training programs.
• Employee Assistance Program.
• Wellness programs.
• Recognition programs.
• Shift differentials.
• Market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

• Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role.
• Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan.
• Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs. Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.