Area Manager - Cafes

What You’ll Do

• Lead With Purpose
• Inspire, coach, and empower Café Managers to cultivate high-performing, inclusive teams.
• Set clear expectations and support continuous growth through regular feedback and mentorship.
• Foster a values-driven, supportive, and fun environment for both staff and customers.
• Champion Stumptown’s culture and lead by example in every interaction.
• Develop tailored career paths for leaders and emerging talent.
• Stay connected to trends in coffee, retail, and hospitality to ensure innovation and relevance.

Drive Operational Excellence

• Ensure strong execution of daily operations across all cafés.
• Recruit and place the right people in the right roles, supporting consistent onboarding and training.
• Uphold standards related to food safety, cash handling, inventory, and risk/loss prevention.
• Partner with HQ teams and cross-functional leaders to roll out brand and product initiatives.
• Support ongoing systems use including Square, D365, online ordering platforms, and vendor tools.
• Own the Results
• Drive performance in line with revenue, traffic, and profitability goals.
• Translate data into insights to improve guest experience and team performance.
• Track and improve key success metrics (sales, turnover, training completion, customer feedback).
• Manage local vendor relationships and community presence.

Work Environment & Physical Demands

• This is a hybrid role. Work will take place in home office and café locations as needed.
• Must be able to stand for long periods and lift up to 20 lbs occasionally.
• Ability to perform repetitive motion with hands, wrists and forearms to operate espresso machines and other equipment.
• Frequently communicates with team members and customers.