Area Coach, Pharmacy Operations - Health and Wellness Non-Store Operations-6

Position Summary

Responsible for analyzing business and financial data, implementing and tracking business plans, communicating results, influencing team members and leaders, conducting safety inspections, managing projects, gathering and analyzing data, supervising operations, managing customer service, assessing situations, verifying prescriptions, and fostering a culture of respect and integrity.

What you'll do...

• Understands financial metrics and their impact on business results.
• Performs analyses and supports the implementation of business plans.
• Communicates results to various audiences.
• Analyzes factors affecting financial performance.
• Organizes and presents complex information clearly and accurately.
• Influences team members and leaders to take action.
• Inspects and inspects manufacturing and warehouse environments for safety violations.
• Develops and coordinates work plans, reviews project schedules, and ensures adherence to milestones.
• Identifies and mitigates project risks.
• Creates communication plans for status updates.
• Employs data collection and analysis methods.
• Supervises resource management and directs operations.
• Manages customer service issues and resolves customer problems.
• Assesses situations based on awareness of department goals and operating issues.
• Participates in basic prescription verification practices.
• Adapts prescription administration processes according to organizational policies.
• Maintains a culture of respect and integrity.
• Strives for excellence and displays curiosity.

Safety

Inspects manufacturing and warehouse environments for safety violations, utilizes personal protective equipment, conducts audits, and responds to first aid and accident situations.

Project Management

Develops, prioritizes, and coordinates work plans, reviews project schedules, cost expenditures, milestones, communications, and documentation. Follows project management methodologies, tracks and monitors work, and holds project teams accountable to timelines. Identifies potential risks and develops strategies to mitigate them. Prioritizes and ensures resolution of critical issues. Creates communication plans for status updates and minimizes the impact of changes.

Data Gathering and Analysis

Employs basic data collection and analysis methods and procedures. Examines analytical results to ensure the quality and accuracy of data collection and analysis. Contributes to the collection and analysis of data for certain Health Wellness operations. Follows proper data collection and analysis methodologies and processes. Informs leadership of any difficulties that arise throughout the data collection process.

Operations

Supervises resource management. Plans the delivery and improvement of services, programs, and personnel. Provides technical consultation, guidance, and oversight for Health Wellness operations. Directs, establishes, and plans the overall policies and goals for various Health Wellness services. Coordinates and evaluates the quality of operations delivered throughout the organization.

Customer Service Management

Analyzes problem trends and takes steps to avoid recurring problems. Facilitates the resolution of customer problems, issues, or concerns. Ensures the identification of customer needs and priorities. Monitors and reports on the delivery of promised deliverables. Manages expectations of third-party techs and vendor help desk techs who provide direct customer service.

Operational Excellence

Affairs situations based on awareness of the goals and operating issues of assigned department. Seeks guidance when assigned goals conflict with departmental goals or overall strategies. Understands the importance of and implements One Best Way processes and standard operating procedures. Follows regulatory processes and procedures for assigned department. Seeks and analyzes situations or conditions with potential regulatory implications. Identifies and reports safety hazards and anomalies during operations processes.

Medical Prescription Administration

Participates in basic prescription verification practices, such as prescriber identity verification. Troubleshoots actual and potential drug therapy-related issues. Adapts existing prescription administration processes according to organizational policies. Complies with organizational prescription administration assessment standards. Respects individuals by embracing differences, fostering a culture of belonging, and supporting the organization's goal of becoming a regenerative company.

Benefits

The annual salary range for this position is $64,000.00 - $96,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges).