AR / Collections

Key Responsibilities

• Contact customers regarding past-due balances through phone, email, and written communication.
• Negotiate payment arrangements and monitor compliance with agreed-upon plans.
• Research and resolve billing discrepancies in collaboration with internal departments.
• Maintain detailed records of all collection activities and account statuses.
• Provide exceptional customer service while upholding company policies.
• Identify high-risk accounts and escalate when necessary.
• Support monthly aging reviews and contribute to overall collections targets.

Qualifications

• Previous experience in collections, customer service, or billing required.
• Strong communication and negotiation skills.
• Able to manage multiple accounts with attention to detail.
• Proficiency with billing systems and basic Microsoft Office tools and SAP.
• Professional, customer-focused demeanor.
• Bilingual English / Spanish preferred.