AR Collections

Responsibilities

• Collection calls and/or correspondence in a fast-paced & goal-oriented department
• High volume phone calls to assigned customers and keeping record of client communication
• Provide customer service regarding collection issues
• Review and process account adjustments & resolve customer discrepancies
• Reconcile customer disputes pertaining to payment of outstanding balances
• Reduce delinquency for assigned accounts
• Collaborate with sales & senior management when necessary to accelerate the process
• Report on the collections process with management and clients
• Weekly reporting to direct supervisor and management
• Distribute monthly delinquency notices
• Other duties as assigned by management

Requirements

• High school diploma or equivalent
• Good interpersonal and communication skills
• Strong negotiation skills
• Exceptional attention to detail is a must
• Knowledge of billing & collections procedures
• Ability to maintain a professional demeanor in difficult situations
• Ability to perform other tasks and duties as assigned by supervisor
• Working knowledge of Microsoft Office Suite and experience with Outlook & Excel

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off