AR Collections Associate

About the role

The AR Collections Associate at The MENTOR Network is responsible for managing claims denials, ensuring timely and accurate claim submissions, and maintaining internal controls. The role requires a strong focus on detail, excellent communication, and organizational skills.

Responsibilities

• Reviews and works on denials in the workflow system daily
• Works on denials in the payer portal and/or the clearinghouse portal daily
• Follows up with Field on updates to items assigned to them that are past follow-up date
• Updates DWF with clear, concise notes as claims are worked on
• Notifies the Field of denials that require their attention
• Notifies biller when claims can be electronically rebilled
• Sends out paper or complete web portal billing once any necessary corrections have been made
• Communicates with Field Finance and SSC Management on issues with collections
• Works credit balances on the aging and overpayment account and follows the credit balance procedure for resolution
• Completes necessary forms and provides appropriate support for: Refunds, Cash move, Sales adjustments, Transfer of Liability
• Ensures internal control compliance with all assigned areas and other audit requirements
• Aids in the onboarding of new hires by providing required training when necessary
• Embraces concept mentoring by actively participating in team meetings and fostering an environment in which team members proactively collaborate with one another
• Proactively supports management as well as the objectives and goals of the department
• Supports special projects, mission critical initiatives and performs other duties as assigned by the Supervisor
• Ensures Sarbanes Oxley compliance with all assigned areas and other audit requirements
• Performs system testing

Requirements

• High school diploma or equivalent
• Texas collections experience strongly preferred
• Associates or Bachelor's degree in a finance-related field preferred
• No experience in Medical Collections necessary

Skills

• Self-motivated and detail oriented
• Excellent communication skills
• Highly organized with ability to multi-task
• Analytical skills and the ability to collect information from different sources
• Effectively uses Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)

Benefits

Sevita offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on department needs.

Qualifications

Must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process.

Equal Opportunity Employer

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.