Retail Services Associate

Overview

We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided. As an in-person concierge, your role is to be a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional.

Qualifications

• 3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role.
• A proven track record of solving customer problems through effective communication.
• A high school diploma or GED.
• Experience in a sales environment desired.

What You Bring To The Table

• Proven experience as a trusted guide in a high-touch, customer-facing role where you were responsible for guiding decisions and driving outcomes.
• A proactive, perceptive, and knowledgeable personality, with an exceptional ability to build rapport with customers and earn trust quickly.
• A true passion for consultative selling. You are energized by the challenge of turning a conversation into a conversion and feel a genuine sense of accomplishment and joy when you successfully find the perfect solution for a customer.
• A highly motivated individual who is flexible, comfortable with ambiguity, and thrives in a dynamic "test and learn" environment where processes are still being defined. You have a natural ability to steer conversations to a successful resolution.
• Tax knowledge is ideal, but not required. A passion for providing a world-class customer experience is a must.

Responsibilities

• Greet Customers as they enter the Store: As the face of TurboTax brand, you are responsible for ensuring a great first impression when customers enter our new locations.
• Be a Perceptive Guide: Go beyond answering questions to proactively identify the underlying needs of each customer by building immediate rapport and a foundation of trust.
• Drive Decisions: Offer expert, personalized consultations on the TurboTax experience, building excitement and interest. Your goal is to make the customer feel like you understand their unique needs so well that committing to the right service is the natural, easy next step.
• Navigate the Customer Journey: Help customers navigate the entire funnel, from initial uncertainty to a decision, ensuring a seamless and positive transition to the right tax professional.
• Nurture and Convert: Proactively follow up with potential customers, offering continued support and expert guidance to help them get to the finish line.
• Be a Program Pioneer: As a key member of our first retail locations you will provide critical feedback to the company that will directly shape the future of this program.

Pay and Benefits

Intuit Provides a Competitive Compensation Package With a Strong Pay For Performance Rewards Approach. The Expected Base Pay Range For This Position Is Bay Area California $29.20 - $34.40 Southern California $29.20 - $34.40 Illinois $27.80 - $32.70 Maryland $27.80 - $32.70 Minnesota $25.10 - $29.50 New Jersey $29.20 - $34.40 New York $29.20 - $34.40 Washington $29.20 - $34.40 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).