Collector/ Collections

Responsibilities

• Collect payments on past due bills.
• Create a list of people who have not made payments.
• Organize lists according to the severity of the delinquency.
• Locate customers using credit bureau information, loan documents, and other paperwork or databases.
• Make collection calls and/or correspondence to existing customers.
• Resolve customer discrepancies.

Requirements

• Pay attention to detail and maintain confidentiality.
• Show strong follow-up and follow-through skills.
• Show pleasant yet consistent and politely forceful behavior on the phone.
• Show skip-tracing experience.
• Show detail-oriented process.
• Show knowledge of state and federal laws applicable to collections, particularly the FDCPA (Federal Debt Collections Practices Act).

Qualifications

• Knowledge/experience of billing and collections procedures.
• Proficiency in basic Microsoft Office, Excel, and Word.
• Excellent communication skills, both verbal and written.
• One to two years of collection experience.
• Bilingual is a plus.

Benefits

• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k).
• Employee discount.
• Flexible spending account.
• Work Hours: Monday to Friday 9 am – 6 pm. One half-day Saturday per month.