APPRENTICE EPIC PATIENT ACCESS ANALYST- MYCHART
Job Description
First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests. Resolve problems with application vendor or other technical support as indicated.
Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats. Triage incoming calls and communications to determine the priority level and appropriate team to address issue.
May Provide support to the Electronic Health Record Support Analyst (EHRSA) of other organizations. Discuss and provide workflow solutions and ensure understanding of the system through hands on training. Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor.
Requirements
- 2 years customer service and/or IT Help Desk support experience or have successfully completed an OCHIN workforce training program preferred.
- Must obtain Identity Proficiency within the first 60 days of employment.
- Epic Electronic Health Record experience in systems preferred.
- Patient Access, Patient Records and Patient Scheduling background preferred.
Qualifications
- Ability to work independently and efficiently from a home office environment.
- High Speed Internet Service.
- It is a requirement that employees work in a distraction free workplace.
Benefits
No specific benefits mentioned in the job posting.
Skills
Customer service and/or IT Help Desk support experience, Epic Electronic Health Record experience, Patient Access, Patient Records and Patient Scheduling background.
Benefits
No specific benefits mentioned in the job posting.
Pay
$49,939 or $59,927 (Non Negotiable)
Schedule
Work from home requirements are met.
About the Company
OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.
Equal Opportunity Statement
OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.