Appointment Scheduler

About the role

Under direct and indirect supervision of Appointment Scheduling Supervisor and C.E.O., accurately and efficiently schedule all MRI, CT and ultrasound patient appointments. Professionally and politely communicate and accommodate referring physician and patient scheduling requests. Assist with all other office and clerical duties as needed.

Responsibilities

• Schedule MRI, CT, Ultrasound and X-Ray exams according to scheduling guidelines and prescreening procedures to assure patient safety and readiness for scanning process via phone calls and faxes.
• Review all scheduled patient appointments to ensure they are scheduled correctly, correct time allotted and correct scanner chosen.
• Accurately input correct patient registration information.
• Review and call patients from "To Be Scheduled" file on on-going basis to ensure optimum usage of all modalities.
• Monitor faxed appointment requests on an on-going basis, enter into RIS scheduling and contact appropriate source to complete appointment scheduling process.
• Monitor all modality schedules on an on-going basis and fill all openings in an efficient manner to ensure maximum scanner usage and maintain patient flow.
• Assist with incoming phone calls as necessary and transfer appropriately.
• Coordinate patient transportation when necessary.
• Ensure all pertinent previous exams, studies, films and reports are present prior to or at the time of scheduled exam.

Qualifications

• High School Diploma
• Previous healthcare experience preferred, with courses in medical terminology preferred
• Ability to operate copier, FAX machine, and computer
• Excellent organizational, communication and interpersonal skills
• Ability to set priorities and manage varying workload

Skills

• Must be able to remain calm in stressful situations.
• Must display courtesy and empathy toward co-workers and physicians.
• Must be able to make sound judgments and execute the appropriate actions based on the needs of the knowledge of departmental policies and procedures.
• Must be discrete with confidential information and abide by corporate HIPAA policies.