APPOINTMENT SCHEDULER

About the Role

To schedule all new and returning patients, both in-person at the clinic and over the telephone.

Responsibilities

• Books and reschedules new/established patient appointments for all sports medicine physicians based on established templates.
• Communicates with patients and processes them into the system efficiently.
• Demonstrates strong leadership and interpersonal skills with patients and coworkers.
• Coordinates additions to daily schedules and answers questions regarding patient appointments.
• Actively participates in efforts to improve total office performance.
• Maintains patient confidentiality and adheres to policies and procedures.
• Performs any other duties as assigned by management.

Requirements

• High School Graduate or equivalent.

Skills and Abilities

• Professional and courteous communication.
• Ability to work in stressful situations.
• Excellent organizational skills.
• Strong interpersonal and leadership abilities.

Working Conditions

• Sedentary work with minimal physical requirements.
• Normal visual acuity and hearing required.
• Clinical office environment with frequent telephone contact from patients.

Supervision is provided by the department manager.