Appointment Scheduler
Frontier Foundation & Crawl Space Repair · Tennessee, United States · 2 wk ago
On-siteAdministrativeFull-time
Sales Appointment Scheduling
- Sets and resets sales appointments through inbound and outbound communication with customers.
- Schedules appointments to maximize efficiency for the company and the sales reps.
- Saves appointments when a customer calls to cancel.
- Mets or exceeds sales lead conversion rates.
Service Appointment Scheduling
- Schedules annual maintenance and service opportunities for customers in a way that maximizes efficiency for the company and the service technicians.
- Mets or exceeds service goals and maintains full calendars for service technicians.
- Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue.
Tactical Support
- Ensures all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure.
- Provides tactical support to other departments as needed.
Purpose, Mission, and Values
Lives out the company’s purpose, mission, and values.
Position Requirements
- In person: Monday through Friday 8am-5pm
- Knowledge of customer service principles and practices.
- Skill in operating a personal computer and programs.
- Ability to detect/recognize information in written materials and on computer screens 75-100% of the time.
- Ability to understand, speak, read, and write in English.
- Ability to perform accurate data entry.
- Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.
Pay Range
The Pay Range For This Role Is 16 - 16 USD per week(Joelton)