Appointment Scheduler

Sales Appointment Scheduling

• Sets and resets sales appointments through inbound and outbound communication with customers.
• Schedules appointments to maximize efficiency for the company and the sales reps.
• Saves appointments when a customer calls to cancel.
• Mets or exceeds sales lead conversion rates.

Service Appointment Scheduling

• Schedules annual maintenance and service opportunities for customers in a way that maximizes efficiency for the company and the service technicians.
• Mets or exceeds service goals and maintains full calendars for service technicians.
• Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue.

Tactical Support

• Ensures all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure.
• Provides tactical support to other departments as needed.

Purpose, Mission, and Values

Lives out the company’s purpose, mission, and values.

Position Requirements

• In person: Monday through Friday 8am-5pm
• Knowledge of customer service principles and practices.
• Skill in operating a personal computer and programs.
• Ability to detect/recognize information in written materials and on computer screens 75-100% of the time.
• Ability to understand, speak, read, and write in English.
• Ability to perform accurate data entry.
• Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.

Pay Range

The Pay Range For This Role Is 16 - 16 USD per week(Joelton)