Appointment Scheduler

About the role

Description OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, teamwork, and inspiring others? If so, join the specialists in the medicine of motion today!

Responsibilities

• Receives and processes a high volume of incoming calls for appointments.
• Schedules appointments for OCR physicians in accordance with the physician and/or department requirements, coordinating with other departments as necessary.
• Transfers calls appropriately if needed, in a multi-extension system.
• Instructs patients to bring with them appropriate paperwork (insurance cards, x-rays, disability paperwork, etc.) per protocol.
• Answers patient’s questions concerning appointments.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Notifies and coordinates with appropriate Medical Assistant any changes (additions/cancelations) for same-day/next day patient appointments and for emergent patient requests.

Requirements

• A high school graduate or equivalent is required.
• One year of previous medical appointment scheduling preferred.
• Familiarity with scheduling software Centricity, a plus.
• Demonstrated knowledge of medical terminology, orthopedic specialty a plus.
• Demonstrated knowledge of grammar, spelling, and punctuation to type accurate patient information.
• Knowledge of proper phone etiquette and customer service concepts and techniques.
• Core competencies in communication, customer service, use of technology, adaptability, teamwork and confidentiality.

Physical Requirements

• This position works in a typical medical office environment.
• There are regular interruptions and significant distractions to work including, but not limited to: phones ringing; patients and staff walking by; noisy conversations that carry; and answering questions asked by others.
• This is a mostly sedentary position that requires the ability to move about an office environment and operate office equipment such as computers, printers, telephones, and fax machines.
• The person in this position must frequently communicate with patients, doctors, coworkers, and others utilizing various equipment such as telephones and email.

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Retail savings and profit-sharing plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on department needs.