Appointment Scheduler

About the role

Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare. This is an opportunity to contribute to a growing organization and utilize your skills in multiple specialty areas including ENT, Allergy & Asthma, and Facial Plastics. As an Appointment Scheduler, you will serve the community, simplify healthcare, and help provide creative solutions to ensure a world-class experience. You'll join a creative and passionate team of physicians and clinical staff, with plenty of opportunity to grow your skills and expand your knowledge in healthcare.

Responsibilities

• Answer phone calls and schedule all physician and provider appointments accurately and efficiently
• Provide a friendly greeting and begin the registration process
• Route calls to the appropriate person when necessary
• Obtain and enter current demographic and insurance information accurately and update as necessary
• Reschedule appointments when a physician schedule changes and maintain efficient and accurate provider schedules
• Communicate with interpreter services and accompany appointments
• Manage schedules to adjust when necessary
• Other duties as assigned

Requirements

Basic Qualifications

• High School Diploma or equivalent
• 1 year customer service or reception experience
• Valid Driver’s License

Preferred Qualifications

• Experience in a medical office environment
• Knowledge of electronic medical records systems

Benefits

• Monday-Friday schedule with business hours from 8am-5pm
• Paid holidays and PTO on an accrual basis
• Paid personal health day
• Flexibility with full-time or part-time employment

Pay

$20-$22/hr

Culture

Here at Midwest ENT, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide a comfortable and productive work environment that is patient-focused and relationship-based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.

Mentorship & Career Growth

Our team is dedicated to supporting and empowering new team members. With a wide range of experience levels and tenures, we focus on building an environment that supports knowledge sharing and mentorship.

Work/Life Balance

Our team values work-life balance and believes finding the right balance between your personal and professional life is important.