Appointment Scheduler

About the role

The Appointment Scheduler is responsible for managing a high volume of inbound and outbound calls in a courteous and efficient manner. This role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to all callers.

Responsibilities

• Manage large volumes of inbound and outbound calls while always identifying self and clinic name.
• Assist patients and other callers by providing direct support or routing calls to the appropriate party.
• Complete initial registration of new patients in accordance with established policies and procedures.
• Maintain professionalism and efficiency in all interactions with patients, staff, and providers.
• As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Requirements

• High School Diploma or equivalent required.
• Proficiency in electronic health record systems; experience with eClinical Works or similar platform preferred.
• Strong understanding of medical terminology.
• Patient care focused; ENT knowledge is a plus.
• Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff.
• Strong organizational and multitasking skills, with attention to detail and the capacity to manage competing priorities.

Behavioral Expectations

• Attention to detail and accuracy.
• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

Work Environment & Physical Expectations

• Remote based.
• Ability to sit for extended periods, manual dexterity required for frequent computer and phone use.
• Job functions include coordination of functions in multiple office settings.
• Interact with clinical staff, providers, and administrative staff.