Applications Support Analyst III

Position Summary

Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. Considered a subject matter expert on various software applications that are directly assigned to the position. Is self-directed requiring minimal supervision. The Applications Analyst III works collaboratively with department directors, managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces and operates as a change agent. The Applications Analyst III is responsible for providing expert advice on systems selection, installation, operation, and on-going support of software applications. Facilitates or leads “go-live” and “upgrade” processes. Utilizes data and analytics to create ongoing process improvement opportunities and provides documentation for regular reports to supervisors and management. Serves as project manager on assigned projects and ensures completion on schedule and within budget. Proactively manages change in project scope, identifies potential crises, and devises contingency plans. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effects of application utilization on provider work flows. Coach, mentor, and motivate Analyst I and II, vendors and contractors, and influences them to take positive action and accountability for their assigned work. Utilizes exceptional technical writing, written and verbal communication, presentation skills and maintains documentation of all changes and decisions. Participates in capital and operating budget processes. Maintains open communication with practitioners for consultations and assistance.

Education

• Bachelor’s in Information Systems - Required
• Master’s in Information Systems - Preferred

Experience

• Supporting applications, project management and health system functions and relationships - Required
• Support or implementation of Healthcare IT systems - Required
• Formal training in information systems, desktop applications, databases, software development packages, and programming languages - Preferred
• Successful completion of training on Microsoft Windows operating system, Office applications, and assigned software applications - Preferred

Licenses & Certifications

• None Required

Core Job Functions

• Serves as lead of implementation core teams and provides guidance in planning, coordination and implementation of "go-live" and "upgrade" activities, including project schedule recommendations, training, testing and actual conversion.
• Customizes dictionaries, security levels, menus and screen displays according to standard operation procedures.
• Maintains current and complete documentation of changes for all supported applications.
• Adheres to change control policies for software modifications.
• Provides for continuous on-site support during lives or upgrades.
• Makes hardware recommendations as necessary and assists with interface testing.
• Researches and defines user informational needs and work flow processes and translates these needs in order to recommend systems and work flow changes to promote the most effective use of systems and enhancements to user productivity.
• Recognizes decision level hierarchy, coordinates decisions with other analysts, IS management and ambulatory customers.
• Works with key management and Informatics to ensure policies and procedures are in compliance with regulatory, meaningful use and other contractual requirements.
• Ensures that clinical applications and documentation tools are audited to meet quality standards of care.