Technology Support Analyst III

Job Summary

As a Technology Support Analyst III at John W. Danforth Company, you will serve as the highest-level technical support for our organization, helping to resolve complex IT issues and maintain the systems that keep our business running.

Essential Duties & Responsibilities

• Install, configure, and support software, hardware, and network infrastructure components.
• Manage network servers, user accounts, workstations, and technology tools across the environment.
• Maintain system performance and ensure reliability and efficiency of IT systems.
• Troubleshoot complex technical issues, determine root causes, and document resolutions.
• Escalate vendor-specific issues and coordinate with external technology partners as needed.
• Maintain system security through access controls, backups, firewalls, and other preventative measures.
• Support network and infrastructure upgrades, enhancements, and technology refresh initiatives.
• Ensure software and hardware licensing compliance across supported systems.
• Consult with end users to understand business needs and recommend effective technology solutions.
• Evaluate trends in support requests and recommend system improvements or reconfigurations.
• Cookordination infrastructure changes and enhancements with IT partners and vendors.

Qualifications

• 4+ years of experience in an IT support or infrastructure role.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience and training.
• Strong understanding of computer systems, networks, servers, and IT infrastructure.
• Experience analyzing, implementing, and supporting IT systems and technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to work effectively with technical and non-technical users.
• Ability to prioritize, plan, and execute technical projects and support activities effectively.

Pay

Compensation Range: $65,000-$75,000
Other Compensation: Bonus eligible

Benefits

• We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program.

Equal Opportunity Employer

Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.