Tech Analyst III

Responsibilities

• Architects and implements technical projects in alignment with practice goals.
• Provide all IT support for the practice. This includes, but is not limited to: technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects.
• Responds to and resolves requests for assistance with computer systems and provides superior customer support (“white glove”) experiences for users.
• Improve practice IT department processes and procedures. Ensures service support processes, procedures, SLA’s, performance metrics and service quality align with and exceed practice expectations.
• Provides technical support for clinical technology projects, including but not limited to opening of new clinic locations, etc.
• Documents system configurations, procedures and support activities
• Provides guidance & mentorship for Tech support staff
• Collaborate with practice leaders to communicate system updates and ensure IT standards align with needs & expectations.

Qualifications

• Bachelor’s degree in computer science, IT, or a related field or equivalent work experience.
• 5 years of experience in systems administration or a related field.
• Proficiency in backup and recovery solutions.
• Familiarity with system monitoring tools.
• Knowledge of patch management practices and tools.
• Strong problem-solving skills and a proactive approach to system management.
• Excellent verbal and written communication skills.
• Relevant certifications (e.g. A+, Microsoft, ITIL) are a plus.
• Willingness to stay updated with the latest networking technologies and industry trends.
• Healthcare related experience a plus.