Application Systems Analyst III

Position Overview

The position provides leadership, experience, knowledge, and expertise towards the implementation of new applications and the support and optimization of existing applications.

Required

• Five (5) years Health Information Technology experience
• Experience in an analyst role providing application support, debugging, clinical or business workflows, and problem solving
• Experience in an analyst role using standard project management tools
• Three (3) years of experience leading teams and managing small to medium sized projects
• Two (2) years of experience managing vendor relationships
• Two (2) years of experience in workflow analysis, including the use of modeling software (e.g., Visio)
• Proficient in two (2) or more areas of core clinical or business information systems

PREFERRED

• Bachelor's Degree
• Previous experience supporting pharmacy systems
• Experience with ServiceNow, and Citrix
• Project Management Certification (PMP)
• Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)
• Fluency with Microsoft Office 365
• Clinical experience/license/certification

Essential Functions and Responsibilities

• Manages small- to medium-sized projects as directed by Information Systems management
• Participates as a lead or primary support analyst for Information Systems projects
• Responsible for the completion and coordination of related tasks
• Demonstrates sound judgment, critical thinking, and collaborative relationship-building skills
• Affords assistance to the manager with supervisory-related tasks as directed
• Functions as a resource for Level I and Level II analysts
• Acts independently and/or within a team environment to achieve project, department, or organizational objectives while remaining open to management and end-user input
• Led and/or participates in various interdepartmental work groups or committees as an application subject matter expert
• Provides operational support for applications, including troubleshooting, maintenance, training, and vendor interaction
• Impartially analyzes new and/or potential software enhancements, identifying present and future business needs
• Works with end-users to ensure modifications are appropriate and consistent with Information Systems standards
• Provides clear and concise training and documentation on applications and operational processes
• Makes meetings with internal and external end-users, ensuring documentation is clear and understood
• Analyzes, identifies, evaluates, and documents end-user needs
• Assesses current applications to determine whether system requirements, regulatory requirements, and daily operational requirements are met
• Analyzes current processes and programs for enhancements to improve data integrity, workflow efficiency, and end-user satisfaction
• Aids end-users in satisfying both ad hoc and ongoing information needs
• Responsible for timely and accurate problem resolution
• Utilizes standard documentation and the help desk system as daily tools
• Escalates problems to appropriate resources (e.g., colleagues, vendors, and/or Information Systems management) when required to ensure timely resolution
• Advises and consults with end-users on the functional capabilities of various Community Memorial Healthcare applications to enhance productivity and support essential job functions
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops
• Maintains awareness of current technologies, including other related areas of information services
• Aids in the development and implementation of departmental policies and procedures
• Performs other duties as assigned

Benefits

• Competitive Pay
• Shift Differentials
• In-House Registry Rates
• Fidelity 403(b) Retirement Plan
• Paid Time Off
• Medical (EPO/PPO), Dental, & Vision Insurance Coverage
• Voluntary Worksite Benefits
• Employee Assistance Program Available 24/7 (EAP)
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF)
• Recognition programs
• Employee service recognition events
• Home, Retail, Travel & Entertainment Discounts
• National Hospital Week and National Nurses Week celebrations