Application Support Analyst III

Responsibilities

• Lead the planning, execution, and tracking of implementation projects, including analysis and progress monitoring.
• Manage customer onboarding, contracts, troubleshooting, setup, and post-production support.
• Support application testing and software upgrades, documenting results across environments.
• Write advanced database queries for updates, corrections, and reporting.
• Develop training materials, trains staff and create presentations for internal and external audiences.
• Affiliate with product support, user testing, training issues, and maintain accurate communication records in the ticketing system.

Requirements

• Minimum Education and/or Experience Required: Bachelor's degree with 6 years of position related to progressive professional, individual contributor experience, or equivalent combination of education and experience.
• Ability to write complex SQL queries.

Qualifications

• Preferred Experience: Certification in technical support and/or customer service.

Skills

• Systems & Technology Requirements: Microsoft 365, including advanced Excel, Word, PowerPoint and Outlook; Slack; Jira.

Benefits

• Compensation: $56,000- $84,000, commensurate with education and experience.

Pay

$56,000- $84,000, commensurate with education and experience.

Schedule

Full-time remote position.

Benefits

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits page for more information.

Equal Opportunity Employer

The NAIC is proud to be an Equal Opportunity Employer Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.