Application Analyst III

About the role

The Application Analyst 3 manages more complex application build, workflow analysis, testing, documentation, and customer support with minimal supervision. This role applies advanced subject-matter knowledge to resolve issues, supports integrated workgroups, contributes to small or medium build efforts, and serves as a knowledge resource for Level 1 and 2 analysts.

Responsibilities

• Leading assigned application design and build activities with minimal supervision, including workflow analysis, configuration, testing, upgrades, enhancements, and application modifications
• Coordinating with Operations and stakeholders to evaluate current-state workflows, identify workflow enhancement opportunities, and translate requirements into technology solutions
• Performing and overseeing analysis of necessary application modifications using comprehensive subject matter knowledge to address complex build and support issues
• Providing advanced troubleshooting, go-live, post go-live, and on-call support for implementation, upgrade, enhancement, and maintenance activities
• Maintaining customer and project communication through detailed ticket updates, issue documentation, resolution notes, and oral and written communication to project teams
• Documenting workflows, system changes, decisions, risks, issues, governance materials, and version-controlled project artifacts
• Developing future-state materials, test scripts, change readiness content, and documentation for new systems, version upgrades, and system modifications
• Managing projects, small to medium-scale builds, ensuring issue tracking, resolution, closure, and change control processes are followed
• Collaborating across application, training, operational, and departmental teams to ensure build, documentation, and support activities remain aligned
• Serving as a knowledge resource and preceptor for Level 1 and Level 2 analysts, validating work and supporting staff development
• Monitoring application enhancements, industry trends, and future enterprise impacts to inform recommendations within assigned scope

Requirements

• Advanced application knowledge: demonstrates comprehensive subject matter knowledge of assigned applications, workflows, system configuration, and support processes to resolve complex build and operational issues
• Critical thinking and problem solving skills: analyzes information from multiple sources, evaluates workflow impacts, identifies root causes, and develops effective recommendations or mitigation plans
• Workflow analysis: evaluates current-state workflows, identifies enhancement opportunities, and translates operational requirements into practical technology solutions
• Excellent communication skills: communicates clearly and professionally with customers, operational stakeholders, application teams, project teams, and leadership through written documentation, ticket updates, and verbal communication
• Enjoy collaboration and stakeholder engagement: works effectively across application, training, operational, and departmental teams to align build, testing, documentation, and support activities
• Enjoy project coordination: organizes and manages small to medium-scale build efforts, tracks issues through resolution, follows change control processes, and supports timely completion of assigned work
• Mentoring and knowledge sharing: serves as a knowledge resource for Level 1 and Level 2 analysts by sharing expertise, validating work as needed, and supporting staff development

Qualifications

• Bachelor’s Degree
• 4+ years of prior application, system build, support, healthcare, or related experience

Skills

• Advanced application knowledge
• Critical thinking and problem solving skills
• Workflow analysis
• Excellent communication skills
• Collaboration and stakeholder engagement
• Project coordination
• Mentoring and knowledge sharing

Benefits

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support your physical, emotional, social, and financial health. This includes:

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retail Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Pay

$100,619.00 - $142,124.00 per year

Schedule

Day Shift