Application Support Specialist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services.

About the role

We are seeking an experienced Application Support Specialist to provide hands-on application and cloud infrastructure support in a fast-paced production environment. The ideal candidate will have strong expertise in Java microservices, Salesforce development, AWS cloud technologies, automation, and application troubleshooting. This role requires participation in an application support rotation and close collaboration with development and infrastructure teams to ensure platform stability and performance.

Responsibilities

• Independently provide application support
• Develop, test, debug, and deploy code
• Troubleshoot production issues
• Support AWS infrastructure and networking
• Monitor and improve cloud platform performance
• Participate in an application support rotation schedule

Requirements

• Bachelor's degree in Computer Science or related field
• Experience supporting Java microservices and applications built using Spring Boot
• Strong knowledge of CRM applications
• Hands-on experience with Salesforce Development, including:
  • Apex
  • Lightning Web Components (LWC)
  • API Integrations
  • Flows
• Experience with Salesforce Service Cloud features, including Web-to-Case and Assignment Rules
• Experience Cloud
• Salesforce Developer I and Salesforce Developer II certifications are required
• Strong experience with AWS Cloud Services, including:
  • EC2
  • S3
  • RDS
  • Lambda
  • VPC
  • Route 53
  • Kubernetes
• Experience with Infrastructure as Code (IaC) using Terraform and AWS CloudFormation
• Experience troubleshooting Linux and Windows environments
• Proficiency with AWS CLI and scripting using Python, Bash, or PowerShell
• Experience with automation tools and technologies
• Knowledge of Jira
• Excellent communication, presentation, and interpersonal skills

Additional Requirements

• Must be local to the Salt Lake City, UT area
• Must be available to work onsite five days per week (no remote work option is available)