Application Support Engineer - Bluebeam

About the role

We are seeking an Application Support professional with 5–8 years of experience in an Application Maintenance and Support (AMS) role within the Engineering domain. The ideal candidate will have a strong background in installing, configuring, and supporting engineering applications, as well as troubleshooting across applications, databases, and hybrid cloud environments.

Responsibilities

• Manage Severity 1 and Severity 2 incidents, drive Root Cause Analysis (RCA), and ensure rapid restoration of service.
• Apply ITIL processes, including Incident, Problem, Change, and Knowledge Management.
• Troubleshoot issues across applications, databases, and hybrid cloud environments.
• Provide production support with a focus on issue tracking and reporting using tools.
• Communicate technical issues in clear, simple terms for non-IT staff.
• Adapt quickly to changes and re-prioritize tasks as needed.

Requirements

• 5–8 years of experience in an Application Support role within the Engineering domain.
• Proven experience supporting or configuring the following applications (4+ required):
  • Bluebeam
  • Adobe Suite
  • Microsoft Office
  • Autodesk Applications
  • Bentley Applications
  • Basics of SQL
  • Basic understanding of CAD Applications
  • HQMS
  • Clarity

Benefits

• Comprehensive medical, dental, and vision plan.
• Short-term and long-term disability coverage.
• 401(k) plan with company match.
• Life insurance.
• Paid vacation, sick leave, and holidays.
• Paid paternity and maternity leave.

Pay

The salary range for this position across all US locations is between the minimum and maximum target for the role. Individual pay is determined by work location, job level, skills, experience, and relevant education or training. Additional compensation may include annual performance-based bonuses, sales incentive pay, or other forms of variable compensation.