APPLICATION SUPPORT ENGINEER

About the role

We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate will ensure application stability, incident resolution, production monitoring, automation support, and continuous service improvement.

Responsibilities

• Provide L2 production support for critical investment banking applications.
• Monitor application health, troubleshoot issues, and ensure timely resolution of production incidents.
• Perform database analysis, SQL troubleshooting, and PL/SQL support activities.
• Support Unix/Linux-based applications and perform system-level troubleshooting.
• Work with cloud environments, primarily Google Cloud Platform (GCP).
• Handle ITIL processes including:
  • Incident Management
  • Service Request Management
  • Problem Management
  • Change Management
  • Continual Service Improvement (CSI)
• Use monitoring tools (Grafana, Splunk, Geneos) to identify, analyze, and resolve application issues.
• Collaborate with development, infrastructure, and business teams for issue resolution.
• Support DevOps and automation initiatives (Ansible, Terraform, GitHub Actions).
• Participate in production deployments, release activities, and operational improvements.
• Maintain documentation for support procedures, incidents, and knowledge articles.

Requirements

• 8–10 years of experience in Application Support / Production Support roles.
• Strong experience supporting enterprise applications in a banking or financial services environment.
• Good knowledge of Oracle databases and PL/SQL.
• Strong Unix/Linux troubleshooting skills.
• Experience working with GCP cloud environments.
• Understanding of ITIL service management processes.
• Strong problem-solving and communication skills.

Skills

• Oracle Database and PL/SQL
• UNIX/Linux operating systems
• Google Cloud Platform (GCP)
• Monitoring and operational tools:
  • Grafana
  • Splunk
  • Geneos
  • Ansible
  • Control-M
  • Terraform
  • GitHub / GitHub Actions