Application Support Engineer

About the Company

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table.

About the Role

The main purpose of this job is to serve as a technical resource whose primary role is to prepare the application environment for receipt and implementation of one or more applications, implement and configure software, automate implementation activity whenever possible to minimize manual intervention, monitor, validate and repair the application in all environments, interface with development teams and vendors as necessary to report defects and receive fixes for implementation, and coordinate with other IT support units for services not directly provided by the support team.

Responsibilities

• Independently provide technical support for application issues and outages, which includes interfacing with development teams and vendors via established problem tracking processes to report, track, and resolve issues within the application.
• Proficient at monitoring the on-going reporting of end user issues according to IT service level expectations, resolving when possible and escalating/involving others when direct resolution is not possible.
• Proficient at maintaining and renewing security certificates and provide the IT response for environmental security vulnerabilities.
• Proficient at managing the creation and support of job scheduling functions required for the application.
• Proficient at creating custom reports using report writing tools that enhance the ability to support the application or extend the feature set of the base application.
• Proficient at supporting application installation, configuration, and progression through multiple environments.
• Proficient at managing the creation and implementation of environmental and application alerts.
• Proficient at preparing environments for testing of new code releases and support testing activity through operational validation manually and with automated testing tools.
• Perform other duties as assigned.

Requirements

• Proficient with common application runtimes including Java, .NET, Tomcat, JBoss, Apache or others as appropriate.
• Ability to understand modern technology and to have a technical conversation about an issue, request, or recommendation.
• Proficient troubleshooting skills.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
• Intermediate to Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook.

Qualifications

• Bachelor’s degree in Computer Science or equivalent combination of education and experience required.
• 3+ years application support or equivalent experience required.
• 2+ years experience in Agile methodologies preferred.
• 2+ years experience with DevOps and Azure preferred.
• Must be eligible to work in the US without sponsorship now or in the future.

Pay

Annual Salary: $82,000.00 - $109,000.00 (Amount based on relevant experience, skills, and competencies). Depending on the job level, this position may be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

Benefits

• Employer-sponsored health, dental, and vision insurance.
• 401(k).
• Life insurance.
• Paid vacation and paid personal time.
• Career development and education assistance.
• Voluntary supplemental benefits.

Schedule

Hybrid: In office 2 days per week.

Time Type: Full time.

Location

922 Walnut St, Kansas City, Missouri 64106