Application Support Engineer

Location: Liberty, North Carolina (Hybrid) – long-term contract role.

About the Role

We are seeking a highly motivated and experienced Application Support Engineer to join our dynamic Manufacturing Systems & Applications team. This position is ideal for a candidate with experience supporting Manufacturing Execution Systems (MES/MOM), SCADA platforms, and integrated manufacturing applications in a production environment, with a strong focus on troubleshooting, system reliability, and continuous improvement.

Responsibilities

• Application Support & Incident Management
  • Provide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA applications.
  • Monitor manufacturing application performance and proactively identify issues before they impact production.
  • Troubleshoot and resolve applications, interface, and data-related incidents within SLA targets.
  • Analyze recurring issues and participate in root cause analysis activities.
  • Support major incident recovery activities and plant production needs.
  • Maintain incidents, problem, and change records within the IT service management platform.
• Siemens Opcenter MOM Support
  • Support production workflows, electronic work instructions, genealogy, traceability, and manufacturing execution processes.
  • Configure and maintain master data, workflows, production models, and application settings.
  • Assist with application deployments, upgrades, patches, and testing activities.
• Ignition SCADA Support
  • Support and maintain Ignition Gateway, Vision, and Perspective applications.
  • Develop and modify HMI screens, reports, dashboards, alarms, and historian configurations.
  • Monitor SCADA performance and resolve communication issues.
  • Support data collection and visualization requirements for manufacturing operations.
• Change & Release Management
  • Participate in application deployments and release activities.
  • Execute testing plans for system updates and enhancements.
  • Ensure proper documentation and validation of changes.
  • Support production cutovers and post-deployment monitoring.
• Continuous Improvement
  • Identify opportunities to improve application stability and operational efficiency.
  • Participate in Kaizen and digital manufacturing initiatives.
  • Recommend automation opportunities to reduce manual activities.
  • Develop and maintain support documentation, SOPs, and knowledge articles.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
• 3–5 years of application support experience in a manufacturing environment.
• Experience supporting MES/MOM, SCADA, or manufacturing applications.
• Experience with production support, incident management, and troubleshooting.
• Experience working within 24x7 manufacturing operations.

Skills

• Siemens Opcenter Execution / MOM
• Manufacturing process modeling
• Production execution and workflow management
• Ignition SCADA
• Ignition Gateway Administration
• Manufacturing Operations Management (MOM)
• OEE Monitoring
• Traceability & Genealogy
• Shop Floor Data Collection
• SQL Query Development
• Stored Procedures
• Basic Python, Java, or scripting knowledge
• REST APIs and Web Services

Preferred Qualifications

• Siemens Opcenter experience.
• Manufacturing process understanding.
• Continuous improvement mindset.
• Technical documentation skills.

Schedule

Standard business hours with up to 10% travel.