Application Support Engineer

About the role

We are seeking an Application Support Analyst – SolidWorks to join our IT team and provide hands-on technical support for SolidWorks and other engineering applications.

Responsibilities

• Provide day-to-day technical support for SolidWorks, primarily supporting the current SolidWorks 2025 SP5 environment.
• Troubleshoot SolidWorks application errors, performance issues, installations, configurations, and user problems.
• Partner with engineering and IT teams to resolve application and CAD-related technical issues and minimize disruption to users.
• Use Microsoft Copilot and other AI-powered tools to research errors, troubleshoot issues, and identify potential solutions.
• Manage software deployments, patches, updates, and configurations through Microsoft Intune or similar endpoint-management platforms.
• Support VDI/virtual desktop environments, including application access, performance, configuration, and troubleshooting.
• Utilize ServiceNow or a similar ITSM/ticketing platform to track incidents and document troubleshooting steps and resolutions.
• Aid with application packaging, deployment, and software distribution as needed.
• Create and maintain technical documentation and knowledge articles to improve future issue resolution.
• Work collaboratively with engineering, infrastructure, security, and other IT teams.

Requirements

• Recent, hands-on experience supporting SolidWorks, preferably within the past two years.
• Strong experience troubleshooting SolidWorks in an enterprise or engineering environment.
• Experience with SolidWorks 2025, ideally SP5, is highly preferred.
• Experience with Microsoft Intune or a comparable endpoint management/software deployment platform.
• Experience supporting VDI environments.
• Experience with ServiceNow or another ITSM/ticketing system.
• Strong troubleshooting and problem-solving skills.
• Ability to clearly document technical issues, troubleshooting steps, and resolutions.
• Comfortable using AI tools such as Microsoft Copilot to research and troubleshoot technical problems.
• Strong customer service and communication skills with the ability to work directly with engineering and technical users.

Qualifications

• Must-have qualifications include recent, hands-on experience supporting SolidWorks, strong troubleshooting skills, and experience with SolidWorks 2025 and Microsoft Intune.
• Nice-to-have qualifications may include experience with other CAD applications, application packaging, Microsoft 365, Windows endpoint administration, virtual applications, and enterprise patch management.