Appliance Services Coordinator

About KUB

KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. The organization values a skilled, diverse, and inclusive workforce.

About the Role

As an Appliance Services Coordinator you will be the go‑to liaison for homeowners looking to install or replace natural gas appliances such as water heaters, logs, and grills. You will communicate with customers daily to understand their appliance needs and coordinate projects from start to finish in a fast‑paced, collaborative environment.

What You’ll Do

• Act as the primary point of contact for customers seeking new, modified, or replacement appliance installations.
• Prepare cost estimates, job packages, financial agreements, and service contracts to enable smooth project delivery.
• Coordinate with customers, appliance team members, code inspectors, and internal KUB teams to ensure a seamless customer experience.
• Assist with inventory management of appliances and related stock.
• Stay up to date on all KUB regulations, safety standards, and procedures.

Qualifications

Physical Requirements:

• Ability to operate and get in and out of a vehicle many times a day.
• Ability to move freely throughout the office to review maps, drawings, and design layouts while meeting with internal and external customers.
• Ability to move freely about customers’ properties over all types of terrain.
• Ability to work under pressure and tight time constraints while addressing numerous customer issues related to providing new utility service.
• Ability to lift and/or move up to 100 pounds.

Minimum Requirements:

• High school diploma or equivalent.
• Fundamental understanding of electric, gas, water, and/or wastewater systems.
• Strong written and oral communication and customer service skills.
• Ability to manage time effectively and prioritize tasks.
• Computer skills, including knowledge of the Microsoft Office Suite.
• Valid driver’s license.

Preferred Requirements:

• Two to three (2‑3) years of experience in the plumbing or direct sales industry.
• Experience in inventory management.
• Demonstrated ability to simultaneously manage multiple projects.
• Associate’s or bachelor’s degree in a related field.
• Experience with PeopleSoft applications and/or business management applications such as Housecall Pro or ServiceTitan.

Please note that KUB does not provide immigration sponsorship for this position.

Schedule

Work Hours: 40+ hours per week, Monday – Friday.

Selection Process

• Phase 1 – Apply online at www.kub.org
• Phase 2 – Experience, training, and education evaluation
• Phase 3 – Interview with department representatives
• Phase 4 – Written, performance, and behavioral exercises
• Phase 5 – Background investigation
• Phase 6 – Physical assessment and/or drug screen (KUB participates in the Tennessee Drug Free Workplace Program)

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.