Service Coordinator

Key Responsibilities

• Manage the intake of service requests; classify and track customer inquiries(service support, warranty, parts, documentation).
• Prioritize with the PM/Lead based on commissioning schedule and customer impact.
• Maintain an accurate tracker with clear statuses and timelines; escalate risks when required.
• Career Development
• Coordinate responses with Engineering, Manufacturing, Purchasing, Logistics, and QHSE.
• Prepare readiness packages (documentation bundles, checklists, technical files).
• Support PM/Lead with schedule tracking, readiness validation, and issue escalation.
• Rework & Incomplete Unit Coordination
• Track punch-list items, part ETAs, rework instructions, and closure.
• Drive cross-functional follow-up to reduce cycle time and backlog aging.
• Workforce Coordination (with Workforce Management)
• Submit staffing requests with detailed scope, timing, and site requirements.
• Provide travel and logistics inputs to Workforce Management for technician deployment.
• Confirm readiness requirements: documentation, access, safety prerequisites, tools/parts.
• Support visibility but do not own workforce assignment decisions.
• Communication & Reporting
• Prepare structured updates for PM/Lead and internal stakeholders.
• Facilitate coordination huddles; document and follow up on actions.
• Maintain dashboards for commissioning readiness, service request performance, and rework progress.

Success Metrics (KPIs)

• OnTime StartUp & Commissioning
• Service request cycle time and responsiveness

Candidate Profile

• Experience: 3–5 years in service or project coordination within manufacturing, HVAC, or complex industrial environments.
• Strong experience with ERP/CRM/service platforms.
• Demonstrated ability to coordinate across engineering, operations, and field teams.
• Willingness to travel to the job site, if required.
• French or Spanish would be a nice-to-have.

Competencies

• Execution & Organization: Strong follow-through and prioritization.
• Communication: Clear, respectful, assertive.
• Customer Mindset: Balances expectations with operational realities.
• Adaptability: Thrives in fast-paced, evolving environments.
• Continuous Improvement: Identifies issues and contributes to scalable solutions.