Service Coordinator
About the role
The Area Office on Aging of Northwestern Ohio (AOoA) is dedicated to helping older adults and individuals with disabilities remain healthy, independent, and living in their homes and communities. Serving thousands of individuals annually, our team is committed to delivering compassionate, person-centered support across our region. We partner with community organizations and operate locations in Toledo, Napoleon, and Sandusky to ensure accessible, high-quality services.
Position Overview
The Service Coordinator is responsible for supporting residents at Island Parkway Manor (Defiance) and Riverview Terrace (Napoleon) by coordinating supportive services, promoting wellness, and enhancing quality of life. This role focuses on connecting individuals to community resources while fostering a safe, engaged, and supportive living environment.
What You’ll Do
- Act as a liaison between residents, staff, and external service providers
- Advocate for residents while maintaining professional boundaries
- Assist residents in accessing medical, social, and financial resources
- Provide referrals to community-based programs and services
- Plan and facilitate recreational, educational, and wellness activities
- Promote community engagement and resident participation
- Maintain ongoing communication with residents and support systems
- Coordinate with property management on tenancy-related concerns (excluding protected health information)
- Maintain accurate and timely resident records and service documentation
- Manage program calendars and submit required reports on time
- Ensure confidentiality and compliance with HIPAA standards
- Promote excellent customer service and positive resident relations
Qualifications
- Bachelor’s degree in Social Work, Gerontology, or related field preferred
- Experience in service coordination, social services, or property management
- Strong communication and interpersonal skills
- Ability to build trust and demonstrate empathy with seniors and individuals with disabilities
- Strong organizational and time management skills
Requirements
- Ability to travel between Defiance and Napoleon locations
- Valid driver’s license, reliable transportation, and auto insurance
- Ability to manage multiple priorities and meet deadlines
- Ability to maintain accurate documentation and records
- Adhere to HIPAA and AOoA confidentiality standards