Service Coordinator

Responsibilities

• Receives and dispatches trouble calls to line crews, field personnel and servicemen.
• Schedules work to field personnel and crews.
• Prepares or checks crew time reports, mileage reports, disability reports, material issue tickets and other miscellaneous reports and orders.
• Performs payroll preparation, work orders, maintains compliance reports and records and other data entry.
• Analyzes operating accounts, reviews job costs and assists in compiling the operation and construction budgets.
• Updates work tracking on a daily basis, enters meter exchange data, enters connection/disconnect reads, inputs meter and service removals/installs.
• Performs data entry into the Regional Construction Management System (RCMS) or subsequent system.
• May create external invoices, maintain line extension contract files, perform additional customer follow-up and other duties as assigned.

Requirements

• Three years general office or two years Administrative Assistant experience.
• Two years Customer Service experience.
• Strong telephone and face-to-face communication skills.
• Must be detail oriented but with a demonstrated ability to multi-task.
• Proficiency in MS 365.
• Must possess strong problem-solving skills.
• High School diploma or proof of GED equivalent.
• Successful in passing clerical aptitude assessment with at least a score of 80% as well as typing 40 WPM.
• The pre-hire aptitude assessment and typing test must be completed on a regular scheduled testing date and location prior to the posting close date. A score of 80% and 40 WPM are required to be eligible.

Benefits

• Medical, dental, and vision insurance.
• 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.
• Life insurance.
• Additional voluntary benefits, including pet insurance.
• Tuition Assistance.
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.

Work Life Balance

• Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union).
• Paid short-term disability leave and long-term disability insurance.
• Paid Parental Leave.
• Paid Bereavement Leave.
• Employee Assistance Program supporting mental and emotional wellbeing.

Additional Information

• Req Id: 114715
• Company Code: PacifiCorp #PM25
• Primary Location: Rock Springs, Wyoming (100% Onsite)
• Department: Power Delivery
• Schedule: Full-Time
• Personnel Subarea: IBEW Local 127
• Hiring Range: $24.23 per hour

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.