Service Coordinator

About the role

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs.
• Maximize operating efficiency and effectiveness when scheduling and tracking service technicians.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Earn customer loyalty by effectively managing customer interactions and ensuring satisfaction.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.).
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center.
• Aid with the auditing process.

Requirements

• A high school diploma or GED.
• 2+ years of experience in a related field required.
• Forklift certification a plus (will be provided if needed).
• The position is highly physical, requiring regular use of hands, fingers, walking, stooping, and kneeling.
• Ability to lift and/or move up to 10 lbs regularly and occasionally lift/move 40+ lbs.
• Working proficiency with Microsoft Office software and handheld computers (smartphone, iPad).

Core Competencies

• Associate’s or Bachelor’s degree preferred.
• Knowledge of mechanical and electrical systems is preferred.
• Salesforce experience a plus.

Pay

The pay range for this role is $55,000 - $75,000. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. Join us and be part of a company dedicated to making life better for our employees, customers, and communities.