Service Coordinator

Roles And Responsibilities

• Receive and respond to customer inquiries via phone, email, and customer portals in a timely and professional manner
• Create and maintain accurate work orders within the company’s system
• Communicate with customers to confirm appointments, provide status updates, and coordinate follow-up visits
• Support dispatch with scheduling adjustments, technician coordination, and general administrative tasks
• Maintain and update service tickets to ensure accuracy, completeness, and timely closure
• Maintain clear and consistent communication between customers, technicians, and internal teams
• Track and document service activities, updates, and customer interactions
• Identify and escalate customer concerns or service issues to appropriate team members
• Maintain organized records and documentation within internal systems
• Aid with general administrative duties to support the service department as needed

Skills And Qualifications

• Working knowledge of customer service, dispatch, or administrative support functions
• Strong verbal and written communication skills with professional phone etiquette
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Service management systems
• Strong problem-solving skills and ability to adapt to changing priorities

Preferred Qualifications

• High school diploma or GED
• 1–3 years of experience in a customer service, dispatch, or administrative role
• Experience in HVAC, refrigeration, construction, or field service environments
• Familiarity with service management or dispatching software (e.g., ServiceTitan, Vista, or similar)