Service Coordinator

Job Summary

We are seeking a Service Coordinator / Administrative Assistant at Shambaugh. This role involves a variety of customer service and administrative duties.

Essential Duties & Responsibilities

• Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently
• Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer
• Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities
• Validate completion of work a follow up
• Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports
• Always maintain confidentiality of customer and employer information

Qualifications

• Proficiency in computer usage and above basic Microsoft Office & Windows skills
• Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred
• Proven experience in multi-tasking and doing several tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
• Must be organized, self-motivated and a strong work ethic
• Professional verbal and written communication
• Experience with AS400 a plus

Other duties assigned

Additional tasks may be assigned as needed.

Qualifications

• Proficiency in computer usage and above basic Microsoft Office & Windows skills
• Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred
• Proven experience in multi-tasking and doing several tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
• Must be organized, self-motivated and a strong work ethic
• Professional verbal and written communication
• Experience with AS400 a plus

Benefits

• We offer a competitive salary and benefits package
• Annual bonus eligibility
• Comprehensive benefits package including medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program