Apartment Accounts Receivable Assistant

About the Role

AIR Communities is one of the largest apartment owners in the country, operating high-quality properties across major U.S. markets. This role is based in the Shared Services Center in the Denver Tech Center, handling centralized collections across the portfolio. The volume and variety of accounts you'll manage are meaningful from day one, with a focus on delinquency management at the intersection of financial operations and resident relations.

This is a five-day in-office position at the corporate headquarters in the Denver Tech Center.

Responsibilities

• Conduct outbound contact with delinquent residents via phone calls, written notices, and follow-up on payment arrangements.
• Process late notices, handle legal filings, review warrants of restitution, and coordinate evictions when necessary.
• Set up alternative payment plans and document every interaction and activity accurately for audit and legal purposes.
• Recommend charge-offs on accounts that have exhausted recovery options.
• Work across multiple systems and office tools, including property management and collections software.

Skills

• Strong verbal and written communication across a range of resident situations.
• Negotiation skills with the ability to reach workable resolutions.
• Ability to manage stress and stay composed during difficult account conversations.
• Computer literacy and comfort learning new property management or collections software.
• Attention to detail in documenting collection activity accurately.

Candidates with experience in collections, property management, or high-volume customer-facing roles where accountability for financial commitments was required will transfer well into this position.

Pay

Base pay range of $21 to $23 per hour, with earning potential tied to collections performance through a commission structure.

Benefits

• Medical, dental, vision, and life insurance.
• HSA and FSA options.
• Short- and long-term disability covered by the company.
• 401(k) with up to 6% employer match.
• Paid parental leave up to 16 weeks.
• Tuition assistance.
• 25% rent discount at any AIR community.