Ancillary Claims Adjuster

Position Responsibilities

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities
• Verify claim information, including coverage, eligibility, and required documentation
• Conduct detailed investigations and assessments to validate claims and ensure coverage compliance
• Collaborate with internal departments and external repair facilities to resolve claim-related issues
• Ensure compliance with company policies, warranty guidelines, and legal regulations
• Process claims accurately and efficiently within established timelines
• Communicate claim decisions, approvals, and denials to all stakeholders promptly and professionally
• Provide exceptional customer service by addressing inquiries, concerns, and escalations regarding warranty claims
• Maintain organized, accurate records and documentation for all claims
• Identify trends and recommend improvements to enhance claims handling processes

What We Offer

• Competitive compensation with bonus/incentive potential
• Weekly payroll with direct deposit
• Comprehensive healthcare options, including medical, vision, and dental insurance
• 401(k) savings and retirement plans
• Life insurance coverage
• Paid time off (PTO)
• Career growth and advancement opportunities within our dynamic and supportive team

What We're Looking For

• 5+ years of recent experience in automotive claims administration or a similar role
• Strong understanding of automotive systems, components, and repair processes
• Familiarity with warranty regulations, guidelines, and best practices in the automotive industry
• Exceptional attention to detail, analytical skills, and problem-solving abilities
• Proficiency with claims management systems/software
• Excellent communication, interpersonal, and decision-making skills
• Able to manage multiple claims while maintaining accuracy and efficiency
• High level of professionalism and confidentiality
• Self-starter with the ability to work independently and collaboratively

Qualifications

Must pass a background check and drug screening