Ancillary Claims Adjuster

Position Responsibilities

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities.
• Verify claim information, including coverage, eligibility, and required documentation.
• Conduct detailed investigations and assessments to validate claims and ensure coverage compliance.
• Collaborate with internal departments and external repair facilities to resolve claim-related issues.
• Ensure compliance with company policies, warranty guidelines, and legal regulations.
• Process claims accurately and efficiently within established timelines.
• Communicate claim decisions, approvals, and denials to all stakeholders promptly and professionally.
• Maintain organized, accurate records and documentation for all claims.
• Identify trends and recommend improvements to enhance claims handling processes.

Qualifications

• 5+ years of recent experience in automotive claims administration or a similar role.
• Strong understanding of automotive systems, components, and repair processes.
• Familiarity with warranty regulations, guidelines, and best practices in the automotive industry.
• Exceptional attention to detail, analytical skills, and problem-solving abilities.
• Proficiency with claims management systems/software.
• Excellent communication, interpersonal, and decision-making skills.
• Ability to manage multiple claims while maintaining accuracy and efficiency.
• High level of professionalism and confidentiality.
• Self-starter with the ability to work independently and collaboratively.

Benefits

• Competitive compensation with bonus/incentive potential
• Weekly payroll with direct deposit
• Comprehensive healthcare options, including medical, vision, and dental insurance
• 401(k) savings and retirement plans
• Life insurance coverage
• Paid time off (PTO)
• Career growth and advancement opportunities within our dynamic and supportive team