Ancillary Claims Adjuster

About the role

This is a full-time, in-office position based in Richardson, TX. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. You will work with customers, vehicle inspectors and repair facilities to determine claim eligibility.

Responsibilities

• Verify information set-up on claims to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare.

Minimum Qualifications

• 1 to 2 years of Claims processing or call center experience
• High School diploma or equivalency

Skills and Competencies

• Intermediate knowledge of Windows-based computer programs
• Exceptional customer service and communication skills
• Ability to read, analyze and interpret general business correspondence or technical procedures
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Spanish fluency/Bilingual a plus
• Parts and Labor Guide familiarity