Analyst, Technology Communications

About the role

The senior specialist, technology communications role at FINRA helps shape how employees across the Technology organization experience information, connection, and change. This role contributes to high-visibility initiatives that improve communications and digital experience enhancements to bring major employee engagement programs and Technology-wide campaigns to life.

Responsibilities

• Produce and distribute internal materials using AI-assisted workflows, templates, and repeatable processes.
• Support recurring communications and Technology communications products, including newsletters, program launch announcements, marketing materials.
• Maintain and enhance internal digital platforms and channels, including SharePoint, to keep content accurate, accessible, organized, and aligned to a strong employee experience.
• Produce reporting, identify trends, and share insights that strengthen content quality, employee engagement, and the overall employee experience.
• Manage intake, track requests, and coordinate workflows using established prioritization methods.
• Support employee engagement program, high-visibility campaigns and major Technology initiatives by coordinating materials, logistics, storytelling, and cross-team collaboration.
• Use AI tools and digital solutions to improve efficiency, automate routine tasks, and support scalable operations.
• Develop content that supports Technology programs, innovation efforts, and strategic initiatives across internal channels, including spotlights and program communications that recognize staff, highlight team achievements, and elevate awareness of work across the organization.
• Partner with the AI Hub and other internal stakeholders to extend the reach of important tools, updates, opportunities, and emerging initiatives through coordinated, multi-channel communication.

Requirements

• Bachelor’s degree in business, technology, communications, or equivalent work experience.
• Three (3) to five (5) years of relevant experience in internal communications, digital content management, employee engagement, or communications operations.
• Competence using full suite of Microsoft Office applications, including SharePoint Intranet features.
• Familiarity with content publishing workflows and governance.
• Experience managing intake, workflows, deadlines and multiple concurrent requests.
• Practical experience using Microsoft Co-Pilot or other AI-assisted tools for drafting.
• Familiarity with automation tools such as Power Automate or similar workflow platforms.
• Experience gathering and interpreting engagement or channel performance metrics and translating into insights and recommendations.
• Experience creating content for, and communicating with, technical and non-technical employees.
• Familiarity with Hubspot or similar email marketing platforms.
• Strong verbal and written communication skills including copywriting, copyediting and proofreading.
• Strong organization skills and attention to detail.
• Strong project management skills.

Qualifications

• Education/Experience Requirements: Bachelor’s degree in business, technology, communications, or equivalent work experience.
• Relevant Experience: Three (3) to five (5) years of relevant experience in internal communications, digital content management, employee engagement, or communications operations.
• Technical Skills: Competence using full suite of Microsoft Office applications, including SharePoint Intranet features.
• Workflow Management: Familiarity with content publishing workflows and governance.
• Request Management: Experience managing intake, workflows, deadlines and multiple concurrent requests.
• AI Tools: Practical experience using Microsoft Co-Pilot or other AI-assisted tools for drafting.
• Automation Tools: Familiarity with automation tools such as Power Automate or similar workflow platforms.
• Performance Metrics: Experience gathering and interpreting engagement or channel performance metrics and translating into insights and recommendations.
• Content Creation: Experience creating content for, and communicating with, technical and non-technical employees.
• Email Marketing: Familiarity with Hubspot or similar email marketing platforms.
• Communication Skills: Strong verbal and written communication skills including copywriting, copyediting and proofreading.
• Organization Skills: Strong organization skills and attention to detail.
• Project Management: Strong project management skills.

Skills

• Microsoft Office Suite
• SharePoint Intranet
• AI Tools (Microsoft Co-Pilot)
• Automation Tools (Power Automate)
• Content Publishing Workflows
• Engagement Metrics Analysis
• Content Creation for Technical and Non-Technical Audiences
• Email Marketing Platforms (Hubspot)
• Copywriting, Copyediting, Proofreading
• Project Management

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.