ANALYST II

About the role

The Office of the State Controller (SCO) serves as California’s chief fiscal officer, ensuring accountability and transparency of the state’s financial practices while promoting fairness and opportunity. The Unclaimed Property Division (UPD) of the SCO reunites Californians with lost or forgotten assets such as bank accounts, stocks, and uncashed checks, safeguarding unclaimed property and working to return it to its rightful owners. This position is located in Los Angeles County, offers a hybrid telework arrangement, and is a permanent, full‑time role within the Unclaimed Property Division.

Responsibilities

• With direction from the Supervisor I of the Claims Evaluation Unit within Claim Evaluation Section II of the Consumer Services Bureau, track the unit’s progress through reports and spreadsheets.
• Conduct research to identify property owners, track and monitor claims to ensure continued progress, and provide guidance and instruction to claimants on how to claim unclaimed property.
• Assist in creating and developing educational materials and represent the Unclaimed Property Division (UPD) in meetings, workshops, and conferences.
• Plan, coordinate, and participate in outreach events to promote public awareness of the unclaimed property program and assist potential claimants in identifying and recovering unclaimed property.
• Provide information and guidance to individuals regarding the claims process, eligibility requirements, required documentation, and available resources.
• Coordinate event logistics, prepare outreach materials, and conduct stakeholder communication.
• Collect outreach data to assist in evaluating activity participation and effectiveness.
• Respond to inquiries from claimants and stakeholders regarding unclaimed property claims, eligibility requirements, documentation, and claim status.
• Provide accurate information and assistance to facilitate the timely and appropriate resolution of claim‑related questions, providing referrals or follow‑up assistance as appropriate.
• Analyze inquiries, questions, feedback, and recurring issues received from claimants and stakeholders to identify trends, gaps, or areas requiring clarification in existing policies and procedures.
• Use inquiry findings from outreach activities to recommend, develop, and update policies, procedures, guidance, and informational materials to improve program effectiveness, consistency, and customer service.
• Collaborate with appropriate program staff and stakeholders to evaluate proposed changes and ensure policies accurately reflect operational needs.
• Provide sensitive and detailed program information to departmental officials, employees, and claimants regarding the Unclaimed Property Program, procedures, and policies.
• Provide guidance to the public, Corporate Executives, Public Administrators, and Investigators to resolve difficult problems.
• Work on the most complex and/or sensitive projects that directly impact the efficiency and/or effectiveness of the Bureau.
• Function as a program expert for the Bureau, working closely with management and staff from other units on matters relating to claims submitted to the Bureau.
• Represent the Bureau while on teams and in work groups that have divisional, departmental, and/or statewide impact on the Unclaimed Property Program.
• Process various types of unclaimed property claim types in accordance with applicable laws, regulations, policies, and procedures.
• This position requires some travel throughout the State of California.

Requirements

• Candidates must take the Analyst II Examination.
• Eligible applicants include individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (attach letter if available). SROA and Surplus candidates receive priority; other eligibility may be considered if no SROA or Surplus candidates apply.
• All applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Pay

The salary range for this ANALYST II position is $6,031.00 – $7,547.00 per month. New‑to‑State candidates will be hired at the minimum salary of the classification or the minimum of an alternate range when applicable.