ANALYST I

Position Details Job Code #: JC-527084 Position #(s): 800-433-5157-910 Working Title: Analyst I Classification:: ANALYST I $3,861.00 - $4,839.00 A $4,181.00 - $5,233.00 B $5,014.00 - $6,276.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type:: Permanent, Full Time Department Information Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive. We provide timely, independent and impartial due process hearings and produce timely, legally correct decisions. We maintain the integrity of the state hearing process, provide efficient administration of the state hearing process, communicate with counties, claimants, and others to achieve an efficient and effective state hearing process and identify and influence various issues that arise in the state hearings process that appear inconsistent with existing law or policy. CDSS Guiding Principles Diversity. Equity. Inclusion. Accessibility. Belonging. We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS. Community Engagement We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services. Empowerment We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life. Quality Services We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved. Data Defined Outcomes We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability. Job Description And Duties Respond to inquiries from internal and external stakeholders which includes staff and judges from other units within SHD, claimants, authorized representatives, advocates and program representatives. Provide assistance to shareholders by analyzing complex issues related to the Scope of Benefits caseload, researching the status of cases in the Appeals Case Management System (ACMS), providing responses to stakeholder inquiries, escalating inquiries when needed and updating information in case files. Perform duties to assist with finalizing hearing schedules. Review of written/verbal hearing requests received from claimants to add hearing requests to ACMS. Research and analyze requests to determine if claim is valid and to assign to appropriate DHCS or DOR program. Correspond with DHCS programs and claimants to gather additional information when needed. Analyze facts against appropriate regulatory and policy provisions to determine if prehearing tasks needed for expedited hearing requests, administrative dismissal or bifurcation. Prepare prehearing task and elevate for review by Administrative Law Judge when needed. Assist with maintaining organizational program material to ensure information is up to date and accurate. Assists with responding to complex program questions in accordance with Federal and State regulations. Assist with providing interpretation of State and Federal eligibility statues, regulations, policies and guidelines to the general public and internal and external stakeholders as related to the Scope of Benefits caseloads. Performs other related duties pertaining to SHD. The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey. Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov . For guidance on applying for a state job, visit Three Steps to a State Job Follow us on LinkedIn to stay updated on our latest opportunities. You will find additional information about the job in the Duty Statement . Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position. Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. Supplemental Questionnaire – Required – Applicants that do not answer the three (3) questions listed below will not be considered for this job. Candidates are required to complete the Questionnaire (see questions below) in addition to completing an Examination/Employment Application (STD 678). Your response must be no longer than two letter pages using 12 point size Arial font. Only those candidates who submit all required documents by the final filing date will be considered for an interview. Cover letters, resumes, and applications will not take the place of the Questionnaire. This position requires effective communication and team collaboration. Please describe a situation where you effectively communicated any concerns or questions you had regarding your workflow to your lead or supervisor. How did you resolve those concerns? Describe how you stay motivated and productive during periods of high workload, tight deadlines, or increased demands. Explain what interests you most about this position and how it aligns with your professional strengths, career goals, and commitment to providing exceptional customer service to external and internal stakeholders. Subject to fingerprinting and criminal record clearance by Department of Justice and Federal Bureau of Investigation. You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history. If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/10/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Social Services California Department of Social Services Attn: Classification & Pay Unit P. O. Box 944243 - MS 8-15-58 Sacramento , CA 94244-2430 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Social Services California Department of Social Services Classification & Pay Unit 744 P Street, MS 8-15-58 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is optional. It may be included, but is not required.Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.