Analyst, Customer Connectivity Coordinator

Responsibilities

• Conduct the Customer Connectivity Coordinator (CCC) function that is responsible for facilitating pre-implementation activities of Interfaces, Data Feeds, ADT Bridge, and hardware and other connectivity support needs as they relate to special projects.
• Serve as a Point of contact for Sales, Clients, Vendors, Project/Implementation Managers, for connectivity requests related to special projects.
• Manage project requirements and provide guidance and feedback to various stakeholders in preparation for submitting new projects and throughout the Connectivity lifecycle relative to special projects.
• Enter and track connectivity requests and their milestones within the eForm Project Tracking system specific to special projects.
• Manage numerous concentrated/special connectivity requests concurrently enabling seamless and efficient pre-implementation actions while ensuring a timely Connectivity Experience for clients and business partners.
• Facilitate and obtain project and financial approvals, legal documentation, and adhere to Quest policies when carrying out connectivity request activities with business partners.
• Track interface related expenses in multiple tracking spreadsheets.
• Understand and execute basic accounting processes to assure appropriate classification of project expenses.
• Process requisitions and create purchase orders leveraging the PeopleSoft application.
• Collaborate with Accounts Payable to triage, expedite, and validate expenses to vendors with outstanding invoices.
• Perform reconciliation activities of open Capital expense items and Purchase Orders related to interface projects.
• Ensure standard processes and requirements are adhered to and meet all requirements to drive efficient and automated processes.
• Conduct initial training on changes and/or rollouts as new procedures are implemented.
• Monitor and evaluate and report on interface requests, overall project status and expenses, to ensure expected objectives are met.
• Meet productivity requirements and turnaround times for position.
• Ensure Compliance policies are followed by ensuring the correct agreements are generated, signed, forwarded appropriately and filed.

Qualifications

• 3+ years experience in administrative operations and/or business analyst functions.
• Ability to coordinate projects with minimal supervision.
• Excellent written and verbal communications skills.
• Strong customer service skills.
• Strong problem solving and analytical skills.
• Strong organizational skills and ability to multitask.
• Working knowledge of Microsoft office suite. Familiarity with Excel is a requirement.

About the Role

At Quest, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.