Analyst - Customer Solutions

About the role

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Responsibilities

• Producing reports accurately and timely to support operational performance
• Delivering ad-hoc data when promised to support operational/business needs
• Analyzing data to produce actionable recommendations to stakeholders to improve business processes
• Supporting and/or leading projects to improve shareholder value
• Proactively identifying, assessing, and managing risk
• Providing thought leadership and recommending potential solutions/improvements to business leaders
• Driving individual and team development.

Work Itself

• Monitor business performance to identify and help correct performance problems and provide feedback regarding areas requiring attention.
• Aids in the development/review of project plans, assists in efforts to execute on project timelines.
• Supports the development of presentations to communicate information to business leaders.
• Applies sound control processes into daily processes to effectively identify, assess and manage risk.
• Maintains code logic to pull, sanitize, aggregate, conform, and produce operational and portfolio-level reports accurately.
• Works collaboratively with matrix - vendor partners to ensure alignment with strategic imperatives.
• Miscellaneous duties as assigned.

The Skills You Bring

• 1+ years of experience
• High school Diploma or GED equivalent
• Preferred qualifications: 1+ years of experience preferred, Bachelor's Degree in Finance, Accounting, Mathematics, Economics, or equivalent is preferred, 1 + years of experience with SQL, Python & Nucleus, Auto Finance domain preferred, Applies basic concepts, logic, methods and analysis, Change management capabilities, Exposure to project management skills and ability to effectively prioritize tasks, Proficient public speaking and presentation skills (using PowerPoint as needed), Strong analytical and problem solving skills, General understanding of data mining, Strong oral and written communication skills, Business partnering skills, including good interpersonal skills with ability to work well horizontally and vertically within organization, Ability to work well in a team environment, Exhibit a strong work ethic and high degree of self-motivation, Strong analytical and problem solving skills, Is optimistic, embraces possibilities, supportive and motivating, Recognizes change as creating opportunities, General knowledge of MS Excel including functions, VBA/macros

How We'll Have Your Back

• Compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.
• Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: Time Away, Planning for the Future, Supporting your Health & Well-being, Building a Family, Work-Life Integration, Other compensations.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Equal Opportunity Employer

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.