Analyst - Data Coordinator

Description

Manage internal schedule reporting, including performance and productivity metrics.

• Manage the data reporting elements of the Health Care Professional account maintenance system.
• Support New hire requests for SAP Access and phone set up.
• Support the initiatives on reports necessary to track, trend, and analyze all department KPI’s, metrics and measurements.
• Ensure adherence to regulatory (SOX, ISO, FDA, cMDR, etc.), business and department guidelines, policies, and procedures.
• Support the Customer Service Representatives and Team Leaders in the setup and troubleshooting of the Call Monitoring System, SAP, Telecom and other systems.
• Support Department Continues improvement initiatives.

Qualifications

• Excel must know Pivot Tables and Formula will be involved in Reporting.
• Attention to detail, organization and multitasking skills are a must.

Skills

• Data Metrics/Analytics
• Data and Technology Management
• Data Acquisition, Mining, Analysis
• Data Integrity Management
• Metrics Management and Reporting
• Software Quality Discipline

Benefits

• 12 Months Contract
• 40.00 Total Hours/week
• 1st Shift

Pay

• TBD

Schedule

• TBD