AMI Ops Analyst

About the role

The Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration, and device performance. This role supports the resolution of incident and problem management between operations center (i.e. AMOC) and field services teams.

Responsibilities

• Support the resolution of incident and problem management between operations center (i.e. AMOC) and field services teams, monitor field service requests and give direction on troubleshooting-related work orders.
• Assist in the analysis of device communication routes and reliability; troubleshoot unreachable devices and issue device configuration files remotely.
• Maintain and monitor device management systems—i.e. AMI head-end system—for events and alarms, triage actionable activities.
• Conduct investigation of relevant device events and alarms, ensure that device-related incidents are resolved in a timely and consistent manner; provide technical support after-hours or on holidays if required.
• Capture incident and problem management learnings as knowledge management use cases for training and archival purposes.
• Adhere to standard Service Management (problem, incident, and knowledge management) processes.
• Develop and implement plans for changing device configuration across a large volume of devices—i.e. 1 million meters. Manage risks, issues, and schedule during the execution of device change control activities.
• Leverage data analytics to develop and optimize reports and dashboards for executing newly created or modified procedures.
• Test new process, procedure and technology releases to ensure seamless business operations during the execution of initiatives that impact the steady-state—i.e. major projects, software releases, vendor product upgrades, etc.
• Collaborate with peers in data integrity, network, IT and lab engineering roles to develop solutions and execution plans for complex issues—i.e. security threat diagnosis, network performance optimization, persistent problems with a device platform, etc.
• Track device events and alarms over pre-determined time frames to identify trends, conduct complex modeling, forecasting, and variance analysis to identify operational efficiencies.
• Develop relevant operational reports to demonstrate trends in device and network events and incidents and assist in the proactive identification and resolution of incidents, with the goal of maintaining reliable device—i.e. advanced meter—communication at all times.

Requirements

• Minimum education required of the position: Bachelor's Degree in a technical or business related field required or equivalent work experience.
• Desired: Master's Degree. Bachelor’s degree in business, database management, management information systems preferred.
• Minimum Experience Required Of The Position:
  • Advanced Grid Ops Analyst I - 0-2 years of professional experience
  • Advanced Grid Ops Analyst II - 2-4 years of professional experience
• Professional experience in a control/operations environment preferred—i.e. telecom, energy or utilities operations.

Qualifications

• Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, and PowerPoint.
• General knowledge of database-related concepts and internet-of-things (IoT) concepts.
• Competency performing data entry and system monitoring.
• Ability to trouble-shoot and solve problems by analyzing data from multiple sources and timelines.
• Ability to handle potentially sensitive customer and operational information and interact with data that impacts customer bills.
• Ability to develop reports and dashboards using enterprise analytics tools.
• Ability to develop new processes and procedures to optimize performance and adapt to changing business expectations.

Skills

• ITIL Certification preferred.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

Benefits

Not specified.