Operation Analyst

Responsibilities

• Manage and oversee all outbound shipments to ensure timely and accurate deliveries.
• Send daily shipment notification emails to customers, including tracking numbers, estimated delivery dates, and Bills of Lading (BOLs).
• Maintain accurate shipment tracking and ensure all deliveries arrive on time.
• Obtain Proof of Delivery (POD) documents from trucking carriers within 48 hours of delivery completion and upload to Airtable for tracking, reporting, and audit purposes.
• Investigate and resolve transportation issues including: Lost shipments, missing items, delivery delays, tracking discrepancies, and delivery failures within 48 hours of identification.
• Cook up with carriers to manage: Damage claims, address corrections, delivery rescheduling, return-to-sender cases, and communicate directly with customers regarding delivery status, shipment issues, pickup confirmations, and corrective actions.
• Create Commercial Invoices and Packing Lists (CIPL) for international shipments.
• Collaborate with Trade Compliance teams and trucking carriers to ensure timely cross-border shipment clearance.
• Cook up with Sales, SAP team, and customers regarding sales order requests and shipment execution.

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field preferred.
• 2+ years of experience in logistics, transportation, supply chain, or warehouse coordination.
• Experience working with trucking carriers, 3PL warehouses, and freight operations.
• Proficiency in Microsoft Excel and experience with data tracking tools such as Airtable is a plus.
• Experience with international shipping documentation and cross-border logistics is a plus.
• Strong organizational skills with excellent attention to detail.
• Able to manage multiple priorities in a fast-paced environment.
• Strong communication and problem-solving skills.

Skills And Abilities

• Knowledge of transportation management and freight claims processes.
• Understanding of shipping documents including BOL, POD, and CIPL.
• Ability to work cross-functionally with Sales, Trade Compliance, Warehouse, and Finance teams.
• A customer-focused mindset with strong follow-up skills.