Americas ASC Talent Acquisition Coordinator

Key Responsibilities

• Become an expert on the system/s supporting the Talent Acquisition
• Provide data/information to the Talent Acquisition Coordinator Lead, Talent Acquisition/Management Process Lead, and Talent Acquisition CoE as needed to address problems, solve questions or analyze efficiency or effectiveness
• Perform tasks in support of Talent Acquisition in accordance with standard operating procedures
• This may include processing transactions in Workday or other systems
• Support special projects
• Provide support to the Customer Interaction Center (CIC) as required. This may include systems navigation, call script support, etc.
• Create written communications instructing users how to use systems
• Manage and support any escalated or high quality CIC cases
• Communicate any downstream impacts from CoEs to tier 1 support
• Flag any gaps in knowledge management materials at tier 0 (HROne) and tier 1 (call scripts)
• Complete all forms requests from the CIC
• Screens candidates per requirements and schedule interviews, coordinate logistics and sending of information to candidates and interviewer
• Initiate the various due diligence assessments where required (i.e. select background check, medical check, drug test, credential verification etc.)
• Trigger vendor support where available
• Initiate new hire on-boarding by ensuring information has been created in Workday and various required documents have been obtained from the new hire and where required to handover downstream

Educational Qualifications & Previous Experience

• A High School Diploma or equivalent; Associate’s Degree or equivalent or related specialized courses preferred
• Experience working in a Shared Services environment
• Previous experience as a systems “super-user”
• Expert proficiency in English

Knowledge, Skills & Abilities

• Ability to resolve routine problems and questions independently
• Excellent organization skills
• Ability to pay close attention to details and use time effectively
• Excellent oral and written communication skills and the ability to independently compose routine written communications
• Experience using a Human Resource Information System is desirable, especially Workday
• Experience using a case management system and knowledge portal
• Ability to work in a fast paced team environment
• Multi-tasking capabilities to manage several caseloads